Product Shipping
Products will be shipped to the address specified by the customer when placing the order. The Company works with courier services and postal services to ensure the safe and prompt delivery of products. Shipping costs will be borne by the customers, who will be informed of the exact cost of each shipment prior to its dispatch.
Note: The website does not automatically calculate the weight, primarily because in many cases, for minor deviations from standard weight limits, we cover the additional charge ourselves. Therefore, if you wish to pay by credit card, debit card, or PayPal, please call 210-2511070 if you have any doubts about the weight before proceeding with payment. In any case, if the weight exceeds 2 kilograms and you have completed your order, we will contact you before shipping to inform you—if applicable—of the additional weight charge.
PLEASE NOTE: In accordance with current tax regulations, orders with a total net (pre-VAT) value exceeding 500 euros must be paid via a bank payment method.
Our Company makes every effort to ship products to its customers within the specified time frame; however, in the event of a delay for any reason, the Company accepts no liability.
Order Delay
The product has been delayed by our supplier: In order to offer you very competitive prices, we source our products from a wide range of suppliers, both domestic and international. However, there are instances where an order may get “stuck” at customs or during transit, meaning we don’t have it in stock when we estimate delivery. In such a case, we’ll contact you to ask if you’d like us to ship your order without that item or suggest an alternative. We’ll ship that item to you as soon as it arrives at our warehouse.
The product you ordered has already been discontinued and is no longer available: Among the products we feature in our online store, there are rare instances where the supplier suddenly and without warning announces that they are discontinuing them. In this case, a representative from our company will contact you immediately to provide you with all available alternatives.
During periods of extreme weather conditions or strikes, as well as in any case of force majeure that may affect the shipment and delivery of your order.
In the event that we are unable to contact you by phone and/or email (if a problem arises with your order, whether regarding the product, payment, or confirmation of your information) for example, because the information you have provided is not up to date
Product Returns / Cancellation
Returns of products sold through our Company’s Website are permitted in the following cases:
In the event of an incorrect product shipment attributable to the Company or its suppliers, the customer shall have the right to return the product within fourteen (14) days of receipt. The product must be in excellent condition, unused, with the packaging intact and containing the original contents. In this case, the Company will cover the return shipping costs.
Additionally, the customer has the right to withdraw from the purchase without giving a reason and return the product within fourteen (14) days of receiving it, in accordance with the provisions of the Consumer Protection Law. The product must be in excellent condition, must not have been opened or used, and its packaging must be intact and include the original contents. In this case, the customer will be responsible for the return shipping costs.
In the above cases, the customer will be liable for any loss or damage to the products until they are returned to the Company. Consequently, we recommend that returns be made using courier services.
Please note that for any product return, you must first contact the store by phone.